Partner Terms & Conditions

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES THEREUNDER, AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000.

These Driver Partner Terms & Conditions (the "Driver Terms") constitute a binding agreement between Ritzy Mobility Private Limited ("Ritzy", "we", "us", "our") and you. They govern your access to and use of the Ritzy driver application/portal and related services to accept and fulfil rides or other partner services (collectively, the "Ritzy Partner Platform").

By tapping Accept or using the Ritzy Partner Platform, you confirm you have read, understood, and agree to be bound by these Driver Terms and all Policies referenced herein. If these Driver Terms conflict with a Policy, these Driver Terms prevail, except where privacy/consumer law mandates otherwise.

DEFINITIONS

Account: Your registered driver/partner account on the Ritzy Partner Platform.

Booking: A ride/job assigned via the Ritzy Partner Platform.

"Customer": A user who requests/receives services through the Ritzy Platform.

"Operational Partner:" Any third-party fleet owner/service provider (including you) engaged to fulfil services.

"Partner Vehicle:" The vehicle operated by you (owned by the customer or fleet owner) to complete Bookings.

"Platform Fee:" The technology/service fee charged by Ritzy on each completed Booking.

"Settlement:" Payout made to you after deducting Platform Fees, penalties, adjustments and applicable taxes.

"You, Your, Driver, Chauffeur, or Bike Rider:" means the individual who registers and maintains a Partner Account on the Ritzy Partner Platform and provides services through the Ritzy Platform as an independent contractor in accordance with these Driver Terms.

RELATIONSHIP & STATUS; SOFTWARE LICENCE

As a partner on the "RITZY Platform", your relationship with Ritzy shall be defined in the following terms:

• You provide services as an independent contractor. Nothing herein creates employment, agency, joint venture or partnership.
• Subject to continued compliance, Ritzy grants a limited, non-exclusive, non-transferable, revocable licence to use the Driver App solely to receive and fulfil Bookings. You will not copy, reverse engineer, sublicense, transfer, or create derivative works of the software or branding.
• Do not solicit, accept, or divert Ritzy Customers off-platform or exchange contact details to bypass the Platform. Off-platform bookings are a material breach and may result in termination and financial penalties/remedies.

ELIGIBILITY, ONBOARDING & KYC

For the purpose of being eligible and being onboarded on the "Ritzy Platform", you must adhere to the following terms:

• You must be major in age (meaning 18 and above years), of sound mind and competent to contract.
• We collect usage analytics about how you interact with the Ritzy Platform to improve functionality, performance, and overall user experience.
• You must hold a valid driving licence for the vehicle class.
• You consent to KYC, police verification and periodic re-verification; promptly disclose licence suspension, criminal investigation/charges/convictions, or any event affecting eligibility.
• You warrant fitness to safely operate the vehicle; you cannot be found under the influence of alcohol/drugs while driving.
• Use a compatible smartphone with GPS/data; install updates; keep credentials secure; do not share your Account/device.

REGISTRATION, ACCOUNT & CONDUCT ON PLATFORM

To register on the RITZY Platform, you are required to conform and shall be subject to the following terms and conditions:

• Keep profile and documents true, accurate, and current.
• Maintain one Account linked to your mobile/email/KYC; no account sharing is allowed on the RITZY Platform.
• Use only in-app calling/messaging for Customer contact; do not contact Customers outside permitted channels or request destinations where hidden by policy.
• We may suspend/terminate access for policy violations, suspected fraud/misuse, abusive conduct, non-settlement of dues, or as required by law. Accrued rights and dues shall survive.

BOOKINGS, DISPATCH & PICK-UPS

Terms and conditions while receiving and accepting bookings on the RITZY Platform are as follows:

• Booking offers may be re-allocated if not accepted within the allotted time.
• Accept only when you can arrive on time and serve safely. Request cancellation only for legitimate reasons (safety concerns, wrong address, Customer no-show). Excessive rejects/cancellations affect quality score and may lead to deactivation and consequent penalties.
• Reach pickup on time; wait through the in-app grace period; apply city-wise waiting rules thereafter.
• We may suspend/terminate access for policy violations, suspected fraud/misuse, abusive conduct, non-settlement of dues, or as required by law. Accrued rights and dues shall survive.

FARES, FEES, TAXES & SETTLEMENTS

Determination of the fares, fees, taxes and settlements (as defined in the definition clause above) shall be subject to the following terms and conditions:

• Fares, fees, taxes, and settlements, are determined by city, time, distance, demand, tolls, parking and waiting as per in-app logic.
• Customer fare (plus eligible tips) minus Platform Fee, penalties/adjustments and applicable taxes/withholdings, shall be in accordance with the City-wise Fee & Penalty Schedule. Incentives/bonuses are discretionary per plan conditions.
• You are required to deposit net payable amounts to Ritzy within the time shown; failure may result in suspension, set-off and late fees.
• Payouts to your registered bank/NEFT shall be as per the in-app cycle. Ritzy may set off dues (including post-ride challans) against payouts/wallets.
• You are responsible for income tax compliances. Ritzy may deduct TDS/TCS or other levies as mandated.
• You are required to provide PAN and, if required, GST details.

SAFETY, CUSTOMER EXPERIENCE & SOS

For the purpose of ensuring safety of our users and best customer experience, you are required to and further agree to:

• Follow speed limits, avoid distracted driving (hands-free only for navigation), comply with traffic police and lawful instructions.
• Be courteous and professional, respect Customer privacy, avoid political/religious solicitation.
• Offer reasonable help with luggage, support elderly/persons with disabilities consistent with safety.
• Use in-app SOS to reach emergency services/Ritzy support; misuse is prohibited.

INCIDENTS, INSURANCE & CLAIMS

In case of accidents or claims, Liabilities and insurance claims shall be subject to the following terms and conditions:

• The Customer's vehicle insurance is primary. The Customer is responsible for declaring all facts truthfully to insurers. Ritzy may assist but is not the insurer.
• Vehicle insurance and coverage are the responsibility of the vehicle owner/fleet partner, who shall ensure that required policies are active.
• For any damage caused by partner negligence, you may be held liable subject to investigation, supporting evidence and applicable law. Ritzy may pursue recovery or set-off against payouts/settlements.

DATA PROTECTION, TELEMATICS & RECORDINGS

Data, telematics and recordings collected are stored and processed in the following manner:

• Personal data is processed as described in Ritzy's Privacy Policy (DPDP rights and grievance redress). Operational and telematics data (GPS, speed, driving patterns) may be used for safety, fraud detection, quality scoring, incentives and dispute resolution.
• Vehicles/phones may use GPS/telematics/OBD; therefore, tampering/disablement of the same is prohibited.
• Where permitted by law and the Safety Policy, dash-cams or in-app audio/video may be used for safety. Covert recording or publishing Customer data is prohibited.
• Personal data is processed as per Ritzy's Privacy Policy and the DPDP Act, 2023. Ritzy may share necessary data with law enforcement under lawful requests.

QUALITY, RATINGS, AUDITS & DEACTIVATION

You are required to maintain quality in your services and conduct and the same shall be subject to audit by us in the following manner:

• You are required to maintain minimum thresholds (ratings, acceptance rate, cancellation rate, on-time arrival) as per the Deactivation Policy.
• Ritzy may conduct audits/ride checks; in which case, provide documents when requested.
• We may suspend/deactivate for fraud, safety incidents, assault/harassment, intoxication, repeated poor ratings, excessive cancellations/rejects, tampering, off-platform solicitation, non-settlement of dues or legal non-compliance. Appeal/re-onboarding conditions (if any) shall be as per Company Policy.

PLATFORM LICENCE & PROHIBITED CONDUCT

Subject to these Driver Terms, Ritzy grants you a limited, non-exclusive, non-transferable, revocable licence to use the Ritzy Partner Platform for accepting and fulfilling Bookings. You will not copy, reverse engineer, frame, scrape, bypass security/OTP/geofences, upload malware, spoof GPS, share accounts/devices, run bots/auto-accept tools, falsify trips, manipulate surge/waiting, or send unsolicited communications.

WARRANTIES & SERVICE DISCLAIMER

The Ritzy Partner Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Ritzy disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant uninterrupted or error-free operation or immediate rectification of defects.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Ritzy is not liable for indirect, incidental, special, exemplary or consequential damages (including loss of income, goodwill or data). Subject to mandatory law, Ritzy's aggregate liability in any 12-month period is limited to the Platform Fees retained by Ritzy from your completed Bookings in that period; nothing limits liability for death or personal injury caused by proven negligence, or for wilful misconduct.

INDEMNITY

You will indemnify and hold harmless Ritzy, its affiliates, directors, employees and processors from claims, losses, liabilities, damages, fines, costs and expenses (including reasonable legal fees) arising from: (a) your breach of these Driver Terms/Policies; (b) violation of law or third-party rights; (c) misuse/unsafe operation of the Partner Vehicle; (d) off-platform solicitation and consequent actions; or (e) tax/employment claims by any person in relation to your services. This does not require indemnification for Ritzy's wilful misconduct.

TERM, SUSPENSION & TERMINATION

The term of your independent contract and its suspension and/or termination shall be governed by the following terms and conditions:

• Term: These Driver Terms apply while you hold an active Account.
• Suspension/Termination: Ritzy may suspend/terminate immediately for violations, safety risks, fraud, repeated quality failures, or as required by law. You may terminate by closing your Account and returning Ritzy property.
• Survival: Settlements/set-off, confidentiality, IP/branding return, limitation, indemnity, dispute resolution and general terms survive termination.

CHANGES TO DRIVER TERMS

We may update these Driver Terms. Material changes will be notified in-app/portal with effective dates. Continued use after the effective date constitutes acceptance.

GOVERNING LAW & DISPUTE RESOLUTION (INDIA)

These Driver Terms are governed by the laws of India. Any dispute shall be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 by a sole arbitrator jointly appointed by you and Ritzy. The seat and venue of arbitration shall be New Delhi, and proceedings shall be in English. Subject to arbitration, the courts at New Delhi shall have exclusive jurisdiction.

NOTICES & COMMUNICATIONS

We may notify you via in-app messages, SMS or email to your registered contacts. Legal notices to Ritzy must be sent to info@adaalegal.com with a copy to the Grievance Officer: Mr. Munish Sharma at wecare@ritzy-ride.com.

GENERAL

• Severability: If any provision is invalid/unenforceable, it will be modified to the minimum extent necessary; the remainder continues in force.
• No Waiver: Failure to enforce is not a waiver.
• Assignment: You may not assign your rights without Ritzy's prior written consent. Ritzy may assign to an affiliate or as part of a merger/sale.
• Force Majeure: Neither party is liable for delays due to events beyond reasonable control (acts of God, strikes, epidemics, governmental actions, network outages).
• Entire Agreement: These Driver Terms and the Policies constitute the entire agreement between you and Ritzy regarding the Partner Platform.
• Interpretation: Headings are for convenience only.