Account & data

Delete your Ritzy account

You can ask us to delete your account and the personal data linked to it at any time. This applies to the Ritzy app for customers and the Ritzy Driver app for driver partners, both run by Ritzy Mobility Private Limited.

How to request deletion

Email us

Write to wecare@ritzy-ride.com with the subject “Account deletion request”.

Send email

Call support

Call our 24/7 support team on +91-1141-19-4441 from your registered mobile number.

Call support

Please tell us:

Your full name and registered mobile number
Whether it is a Ritzy (customer) or Ritzy Driver account

We may ask for reasonable information to confirm it's really you before deleting anything. Never share your password or OTP with anyone — we will never ask for them.

What happens to your data

Once your request is verified, we delete or irreversibly anonymise the personal data linked to your account, subject to technical limitations and routine backup constraints.

Some records may be kept where the law requires it or for legal claims — for example:

Transaction and booking records needed for tax, accounting, insurance and audit requirements
KYC records of driver partners, kept only as long as legal obligations require (Digital Personal Data Protection Act, 2023)
Records needed to resolve disputes or for the establishment, exercise or defence of legal claims

These are kept only for as long as those purposes require, then deleted or anonymised. Retention periods vary by data category. Full details are in our Privacy Policy.

Before you delete

Deleting your account is permanent — you won't be able to sign in or see your past bookings afterwards. Please finish or cancel any active bookings first.

Questions or a complaint about how we handle your data? Contact our Grievance Officer at wecare@ritzy-ride.com.