Customer safety
Your safety, behind every ride
You’re handing over your car keys — so safety comes before everything else. Here is what protects you before, during and after every Ritzy ride.
Your Ritzy account
Sign in to book a driverYou're signed in
One account for booking, tracking and 24/7 support — sign in with your mobile number and a WhatsApp code.Book a verified driver for your own car — at your door in 30 minutes.
- See the estimated amount before you confirm
- Track your driver live, with SOS and trip sharing
How we keep you and your car safe
The checks before a driver joins, and the tools that protect every ride.
- Identity and background verification
- Live GPS, OTP start and SOS
- Insured and monitored rides
Before the ride
Identity verification
Every driver’s identity is verified before they join.
Background checks
Background and driving-record checks for every driver.
Standardised training
Every driver trained to one Ritzy standard.
During the ride
Live GPS tracking
Every ride is tracked in real time and monitored.
Start OTP
The ride starts only when you share the OTP with your assigned driver.
SOS button
One tap in the app’s safety toolkit alerts our team.
Trip sharing
Share your live trip with family and friends.
Number masking
Calls between you and your driver keep your number private.
24/7 support
A real person is available day or night.
After the ride
Insured rides
All rides are insured. If something goes wrong, contact support with your booking details and we’ll guide you through a claim.
Rate every ride
Your rating and feedback keep standards high.
Tips for a safe ride
- Check the driver’s name and photo in the app before handing over your keys.
- Share the start OTP only with your assigned driver, only once they arrive.
- Keep valuables with you and note your car’s fuel level and condition at the start.
- Use trip sharing on late-night or long rides.
- If anything feels wrong, tap SOS or call +91-1141-19-4441.
Ride with peace of mind
Book a driver right here, or download the Ritzy app for scheduled rides, round trips and outstation journeys.
